We are pleased to propose you some LUSIS free White Papers to enhance your comprehension and interest.
TGCAM, a Tango Generic Customer Automated Management
A Service-Oriented software architecture for a customer automated management.
The realization of the service that must be delivered to the customer is modeled through a Petri net, which in turn is implemented within a single super-entity that controls the whole processes. This super-entity works in a real-time event-oriented manner. The proposed architecture allows to compute the Key Performance Indicators (KPIs) in real time.
Tango, the LUSIS integration platform
The TANGO integration platform factorises the transverse technical functions required for applications.
ISO 20000 motivations
What's the value added of ISO 20000, its link with ITIL,with ISO 9001, etc... This white paper (in french) presents the LUSIS analysis.
IT Financial Management
In the ITIL V3 Lifecycle, Financial Management concurs to Service Strategy. This white paper presents the LUSIS's approach within ITIL's concepts.